We offer to our guests an individual and personalised service, starting from the upstream communication, the arrival onsite and during the stay, until the departure. 

We reply to all your questions in few hours and always do our best to fulfil your needs. After booking, you will an arrival form with extra services such as airport pick up, you will have the possibility to book it in advance in order to enjoy the maximum of your stay. For the ones who come by car, we have agreements with most of the parkings around offering you the best prices to let your car in a safe place.

We speak fluently 4 languages, English, French, German and Spanish, which is a big advantage to communicate and exchange information.

We give our guests some information about the surrounding, some advices and a map of the city and the public transportation.

We also have agreements with many luggages storage in the city, do not hesitate to let us know in case you need it.

We can put baby cot at disposal upon request (free of charge).

We are reachable 24/7 and do our best to ensure you a pleasant and relaxing stay, please let us know at the moment when you have a question, issue or doubt, we would be delighted to assist you strait away and avoid eventual bad reviews afterwards for something which could have been resolved during your stay.